Terms of Service

1.1 By accessing or using the Team Apparel First website (teamapparelfirst.com), requesting a quote, placing an order, or submitting artwork, you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference.

1.2 If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, you must not use our services.

1.3 These Terms apply to all visitors, customers, and others who access or use our website or services, including wholesale account holders who are additionally subject to the Wholesale Program Terms & Conditions.

2.1 You may use our website only for lawful purposes and in accordance with these Terms. You agree not to use our website:

• In any way that violates any applicable federal, state, local, or international law or regulation
• To transmit any unsolicited or unauthorized advertising or promotional material
• To impersonate or attempt to impersonate Team Apparel First, an employee, another user, or any other person
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• To attempt to gain unauthorized access to any portion of the website or its related systems

2.2 We reserve the right to terminate or restrict your access to the website at any time, without notice, for any conduct we determine, in our sole discretion, to be in violation of these Terms or harmful to other users, us, or third parties.

3.1 All orders are subject to acceptance by Team Apparel First. Submission of a quote request or order does not constitute a binding contract until you receive written order confirmation from us.

3.2 We reserve the right to refuse or cancel any order at any time for reasons including but not limited to: product unavailability, errors in pricing or product description, suspected fraudulent activity, or concerns about artwork legality.

3.3 There are no minimum order quantities. You may order as few as one (1) unit of any product. Per-unit pricing varies based on quantity ordered as outlined in the applicable pricing schedule.

3.4 Custom orders — including all printed and decorated items — are made to order. Once production begins following proof approval, orders cannot be cancelled or modified.

3.5 Cancellations requested prior to proof approval may be subject to a design and setup fee where applicable.

4.1 All prices are listed in U.S. dollars. Prices are subject to change without notice until a written order confirmation is issued. Quoted prices are valid for 30 days from the date of issuance.

4.2 Payment is due in full prior to production unless a net payment arrangement has been expressly approved in writing by Team Apparel First. Accepted payment methods include credit/debit card, ACH/bank transfer, and business check.

4.3 For approved net-term accounts, invoices not paid within the agreed payment period are subject to a late fee of 1.5% per month (18% annually) on the outstanding balance.

4.4 You are responsible for all applicable federal, state, and local sales taxes, use taxes, and any other governmental fees associated with your purchase. Tax-exempt customers must provide valid exemption certificates prior to order confirmation.

4.5 In the event of a chargeback or disputed payment, Team Apparel First reserves the right to suspend all active orders and account access pending resolution.

5.1 You are solely responsible for ensuring that all artwork, logos, graphics, text, and other content you submit ("Customer Artwork") is owned by you, licensed to you, or is otherwise legally authorized for commercial reproduction. Team Apparel First assumes no liability for intellectual property infringement arising from Customer Artwork.

5.2 By submitting Customer Artwork, you represent and warrant that: (a) you own or have the legal right to use all submitted content; (b) the artwork does not infringe any third-party intellectual property rights; and (c) the artwork does not contain any unlawful, defamatory, or obscene content.

5.3 A digital proof will be provided for your review and approval before any production begins. Production timelines commence only upon your written approval of the proof.

5.4 You are responsible for carefully reviewing all proofs for accuracy including spelling, colors, sizing, placement, and content. Team Apparel First is not liable for errors in approved proofs.

5.5 Proof revisions are available at no additional charge. Once you provide written proof approval, no further changes may be made to that order.

5.6 Artwork files submitted by the customer are stored on file to facilitate future reorders. You may request deletion of your artwork files at any time by contacting us in writing.

6.1 Standard production time is 7–10 business days from the date of written proof approval. Rush production (3–5 business days) is available upon request and subject to availability and an applicable rush fee.

6.2 Production timelines are estimates and not guaranteed delivery dates. Team Apparel First is not liable for delays caused by circumstances beyond our reasonable control including material shortages, equipment failure, natural disasters, acts of government, shipping carrier delays, or other force majeure events.

6.3 All safety gear (hard hats, safety vests, safety glasses) is printed within ANSI-compliant zones. Team Apparel First guarantees that all printed safety items maintain their applicable ANSI certifications following decoration.

6.4 Every item is inspected against the approved proof before shipment. In the event of a production error or deviation from the approved proof, Team Apparel First will reprint affected items at no charge, subject to the claims process outlined in Section 8.

7.1 Team Apparel First ships nationwide from our Prairie City, Iowa production facility. Shipping costs are calculated based on order weight, dimensions, destination, and selected shipping method, and will be confirmed prior to order finalization.

7.2 Risk of loss and title to products passes to the customer upon tender of the order to the shipping carrier. Team Apparel First is not responsible for delays, damage, or loss caused by the shipping carrier once the order has been picked up.

7.3 Drop ship orders for New Hire Kits or wholesale blind shipments are fulfilled based on the shipping address(es) provided by the customer. Team Apparel First is not responsible for non-delivery due to incorrect, incomplete, or undeliverable addresses. Re-shipping costs resulting from address errors are the customer's responsibility.

7.4 Tracking information will be provided for all shipments. It is the customer's responsibility to monitor shipment status and report any delivery issues within 10 business days of the estimated delivery date.

8.1 If you receive items that contain a production defect or deviate materially from the approved proof, you must notify us in writing within 10 business days of confirmed delivery. Claims submitted after this window will not be accepted.

8.2 To submit a claim, contact us at [email protected] with your order number, a description of the issue, and clear photographs of the defective items.

8.3 Upon verification of a valid production defect, Team Apparel First will, at its sole discretion, either: (a) reprint and replace the affected items at no charge, or (b) issue a credit toward a future order. We do not issue cash refunds on custom-produced items.

8.4 Unprinted/blank stock items may be returned within 15 days of delivery in original, unused condition. Return shipping costs are the customer's responsibility unless the return is due to our error.

9.1 All content on the Team Apparel First website — including text, graphics, logos, images, page layouts, and software — is the property of Team Apparel First or its content licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

9.2 You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website content without express written permission from Team Apparel First.

9.3 Customer Artwork remains the intellectual property of the customer. By submitting artwork to us, you grant Team Apparel First a limited, non-exclusive license to use, reproduce, and modify the artwork solely for the purpose of fulfilling your order.

9.4 Team Apparel First reserves the right to use photographs of completed orders — without identifying customer information — for portfolio, marketing, and promotional purposes unless the customer expressly opts out in writing.

10.1 We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

10.2 While we guarantee that all safety products maintain applicable ANSI certifications at time of shipment, it is the customer's sole responsibility to determine that any product purchased is appropriate for its intended use and complies with all applicable workplace safety regulations.

11.1 Team Apparel First's total cumulative liability to you for any and all claims arising out of or related to these Terms or any order shall not exceed the total amount paid by you for the specific order giving rise to the claim.

11.2 Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless Team Apparel First and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of our website or services
• Any Customer Artwork you submit, including claims of intellectual property infringement
• Your violation of any rights of a third party
• Any false or misleading information you provide to us

13.1 These Terms shall be governed by and construed in accordance with the laws of the State of Iowa, without regard to its conflict of law provisions.

13.2 Any dispute, claim, or controversy arising out of or relating to these Terms or the use of our services shall first be submitted to good-faith negotiation between the parties. If unresolved within 30 days, the dispute shall be subject to binding arbitration in Polk County, Iowa, in accordance with the rules of the American Arbitration Association.

13.3 You waive any right to a jury trial or class action lawsuit with respect to any dispute arising out of or related to these Terms or our services.

13.4 The prevailing party in any dispute shall be entitled to recover reasonable attorneys' fees and costs from the non-prevailing party.

13.5 Notwithstanding the foregoing, Team Apparel First may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

14.1 Customers who register for and participate in the Team Apparel First Wholesale Program are subject to additional terms and conditions as set forth in the Wholesale Program Terms & Conditions, which are incorporated into these Terms by reference.

14.2 In the event of any conflict between these Terms of Service and the Wholesale Program Terms & Conditions, the Wholesale Program Terms & Conditions shall govern with respect to wholesale-specific matters.

14.3 Wholesale pricing and access are available exclusively to verified members of recognized trade associations including SAGE, ASI, PPAI, APPA, BPMA, or other approved organizations. Misrepresentation of membership status constitutes a material breach of these Terms.

15.1 Team Apparel First reserves the right to modify these Terms at any time. When changes are made, we will update the "Last Updated" date at the top of this page and post the revised Terms here.

15.2 For material changes, we will make reasonable efforts to notify active customers by email. Your continued use of our website or services after any changes constitutes acceptance of the revised Terms.

15.3 If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

15.4 These Terms, together with our Privacy Policy and any applicable Wholesale Program Terms, constitute the entire agreement between you and Team Apparel First regarding your use of our website and services, superseding all prior agreements and understandings.